Privacy policy.

  • “Pacific Gardens Behavioral” is committed to protecting and respecting “your” personal information and privacy. This Privacy Policy, will describe how “our services” may include, but is not limited to: utilize, disclose, collect personal information, and data. Please read this Privacy Policy carefully.

  • By utilizing the “Pacific Gardens Behavioral” website, you agree to the terms of this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, do not use our site, by utilizing the “Pacific Gardens Behavioral” website you understand and acknowledge fully this Privacy Policy. “You" or “your" or “the patient” or “patient” use / review of “Pacific Gardens Behavioral” website for the limited and exclusive purpose of reviewing this Privacy Policy does not constitute in any way an agreement to this Privacy Policy unless you make further use of the “Pacific Gardens Behavioral” website.

  • “Pacific Gardens Behavioral” is the data controller and we are responsible for your personal data (referred to as ["provider" or "me" or "my" or "I" or "we" or "our" or “our services” or “Pacific Gardens Behavioral”] in this privacy notice).

  • This page informs “You" or “your" or “the patient” or “patient” or “individual” or “member” of our policies regarding the collection, use and disclosure of personal information when you use “our services”.

  • By providing us with “your” data, “you” warrant to “Pacific Gardens Behavioral” that you are over 18 years of age. It is essential that individual information is up to date and accurate. Please let “Pacific Gardens Behavioral” know if at any time any personal information changes by emailing us at CustomerCare@PacificGardensBehavioral.com or contacting “Pacific Gardens Behavioral” directly.  We do not provide any services for anyone under the age of 18 (“Minor”). We do not knowingly collect any personal identifying information from minors under 18 years of age. If you are the caretaker/guardian of an underage minor and you are aware that the minor has provided personal identifying information, contact us immediately. If we discover an underage minor has provided “Pacific Gardens Behavioral” with personal identifying information, said information will be deleted from our services immediately.

  • We will not use or share “your” information with anyone except as described in this Privacy Policy.

  • “Pacific Gardens Behavioral” uses “your” personal Information for providing and improving the experience services provided. By using the “Pacific Gardens Behavioral” website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.pacificgardensbehavioral.com

  • Information Acquisition and Utilization

    • While utilizing the services of Pacific Gardens Behavioral, we may ask the individual to provide Pacific Gardens Behavioral, with certain personal identifiable information that can be used to contact or identify “you”. This information may include, but is not limited to:

      • Name.

      • Email address.

      • Telephone number.

      • Billing address.

      • Purchase details / history.

      • Information in which you communicate to our Services website, through our social media pages or other communication means.

  • Member / User Data

    • Pacific Gardens Behavioral, may collect information that “your “browser sends whenever you visit, our service (“User Data”). This data may include, but is not limited to:

      • Internet Protocol address.

      • Browser details.

      • Length / Frequency of time spent on our Services website.

      • Satisfying any legal, tax purposes or reporting requirements.

      • Fill in forms on our Services website.

      • Login data, etc.

  • Cookies and other similar technologies

    • Cookies are small files of data, which may include personalized unique identifying data, this data is collected on a computer’s hard disk. Our services may collect cookies / similar data when utilizing the Pacific Gardens Behavioral, website. Several browsers and third party providers allows users to customize cookies usage, however modifying select cookie settings may limit some functionality of the Pacific Gardens Behavioral, website experience.

  • Service Providers

    • Third party entities may be employed by Pacific Gardens Behavioral to optimize, develop, support, deliver and enhance our services / and the website users experience. These services can and maybe be used, but not limited to analyzing and assisting how our services are used. These third parties may have access to “your” personal information only to perform tasks for our services behalf to optimize, develop, support, deliver and enhance the member’s experience. Personal information will not be disclosed or used for any other purpose. Our services will require all third parties to whom we transfer your data to respect the security of your personal data and adhere to current laws.

  • Security

    • The security of our client’s personal information is of utmost importance to us; however, it is important to understand and acknowledge that no method of transmission over the world-wide web or digital storage is completely secure. Our services will utilize currently available information protection services to protect your information, however our services cannot guarantee absolute security.

  • Resource Links

    • Pacific Gardens Behavioral can / may provide additional links to third party websites which are not operated by our services.

      1. By clicking on any third-party link, you understand and acknowledge that you may be directed to that third-party’s website.

      2. We encouraged and recommended to review the Privacy Policy of any third-party website to see how they may / can utilize your information.

      3. Pacific Gardens Behavioral will not have any responsibility or assume any control over the privacy polices of any third-party websites or services.

  • Privacy Policy Updates / Changes

    • Our Services may update our Privacy Policy periodically for service optimization. If any changes arise, we will notify members of our services by positing updated Privacy Policies on our website. It is encouraged and recommended for members that utilize the Pacific Gardens Behavioral services to periodically review the Privacy Policies regularly for any changes or updates. Modifications to Privacy Policies that are posted on the website will be effective immediately when they are posted on the Pacific Gardens Behavioral website.

  • Contact our Services

    • To arrange for a phone consultation please visit the Pacific Gardens Behavioral website and contact us using the contact information shown on the Pacific Gardens Behavioral Website.

    • if you or any members that utilize our services have any questions, please contact us using the contact information shown on the Pacific Gardens Behavioral Website.

FAQs

  • Pacific Gardens Behavioral is not responsible for links to third party websites that have changed or present inaccurate information at the time of review. Links on the Pacific Gardens Behavioral website that are provided as patient educational “resources”, are provided as a service to provide individuals with education about general psychiatric conditions and in no way/form should be understood as treatment directions or recommendations for any individual person.

    Simple Practice (HIPPA - Compliant Electronic Medical Record and Telemedicine communication platform), will be utilized to securely manage Protected health information (PHI). Simple Practice EMR will be utilized by patients of Pacific Gardens Behavioral, to complete forms or send secure messages containing PHI directly to our services, by accessing the Simple Practice Patient portal. Access to the Simple Practice Patient Portal will be granted after receiving a direct invitation email from Pacific Gardens Behavioral. Each visit will be documented in Simple Practice EMR after patients have accepted initial invitation and set up a user profile. No protected health information will be disclosed to any entity without the written consent of the patient except in situations when federal or state law mandates disclosure of a patient’s protected health information. This will be reviewed at the patient’s first visit. Only after the first documented visit will an individual be considered a patient of Pacific Gardens Behavioral.

    If questions or concerns arise contact CustomerCare@PacificGardensBehavioral.com or call (510) 255-5473 to speak to a Pacific Gardens Behavioral representative.

  • Pacific Gardens Behavioral is dedicated to protecting patient’s personal health information. Simple Practice (HIPPA - Compliant Electronic Medical Record), will be utilized to securely communicate and manage patients health information after care is established. Patients should utilize the Simple Practice Patient portal, when communicating with Pacific Gardens Behavioral patients when providing / exchanging information containing protected health information (PHI).

    All services provided by Pacific Gardens Behavioral follow the terms of the Notice of Privacy Practices.  This notice, in compliance with federal privacy regulations, describes how information about you may be used and disclosed and how you can get access to this information.  This information will review with the patient during the first visit.

    For more information about HIPAA please visit https://www.hhs.gov/hipaa or click here. 

  • Pacific Gardens Behavioral specializes in providing behavioral health care to healthcare workers, first responders, and law enforcement*. Pacific Gardens Behavioral is a comprehensive private tele-behavioral health practice that focuses on providing tailored mental health for individuals. In order to ensure discreet, professional, individualized and comprehensive care to each patient at the highest level of personalized treatment, insurance is not accepted. Patients can be provided a super bill that may submitted to an individual’s insurance company for out-of-network reimbursement. However, Pacific Gardens Behavioral does not guarantee, and is not responsible in any way for, insurance reimbursement.

    Please contact your insurance company to inquire about possible reimbursement rates for the following CPT codes:

    • Initial Consultation (60-70min): 90792

    • Follow-up appointment (15 min): 99213

    • Follow-up appointment (25 min): 99214 

    • Follow-up appointment (45 min): 99215

    • Psychotherapy session (50 min): 90837

    • *please refer to patient packet for additional details.

    • Individuals experiencing or reporting active or passive; self-harm/suicidal ideation/self-injurious behavior, intent or plan for self-harm/suicide/self-injurious behavior.

    • Individuals experiencing or reporting active or passive; thoughts about harming others, intent or plan for harming others.

    • You or an individual in your support system witnesses a condition in which you, as a result of a mental condition/disorder/impairment or/by recreational substances (i.e. chronic alcoholism) are in danger of serious physical harm resulting from a failure to provide for their (his/her/identifying pronoun) individual essential human needs (food, clothing, shelter, third party assistance) of health or safety, [“gravely disabled”]. {The term “gravely disabled” does not include persons with intellectual disabilities by reason of the disability alone}.

    • Any other condition(s) or set of symptom(s) deemed by Pacific Gardens Behavioral provider(s) at any point to be severe enough to need a higher level of care.

  • Yes. The following medications/treatments will not be prescribed due to increased state regulatory requirements:

    • Pain medication

    • Insomnia (often treated with controlled sleep medications like Ambien, Lunesta, Sonata, etc)

    • Eating disorders (anorexia, binging/purging)

    • Alcohol or substance use/addiction/abuse/withdraws

    • Any other condition or set of symptoms deemed by Pacific Gardens Behavioral provider(s) at any point to be severe enough to need a higher level of care

    • We do not provide any legal evaluations / certifications, including but not limited to:

      • Disability

      • FMLA

      • Emotional support animals.